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Year : 2009  |  Volume : 7  |  Issue : 13  |  Page : 1-5

Assessing Patients' Satisfaction with Dental Services Provided by the Dentists in Nellore District of Andhra Pradesh

Department of Public Health Dentistry, Narayana Dental College and Hospital Chintareddy palem, Nellore, AP, India

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Aim: To assess the levels of Patients' Satisfaction with Dental Services provided by the Dentists in Nellore District of Andhra Pradesh. Introduction: Consumer Satisfaction with health care in recent years has gained wide spread recognition as a measure of quality. Put simply, Care cannot be of high quality unless the patient is satisfied. Here an attempt is made to assess the levels of patients' satisfaction with the Dental Services. Material & Methods: A Descriptive study was done by using Dental Satisfaction Questionnaire (DSQ) developed by Allyson Ross Davies and John E.Ware. DSQ was distributed to the patients attending 4 private dental clinics & 3 government dental hospitals in Nellore District. The DSQ was given to the patients only after their treatment was completed for the day. The study period was 1 month. Analysis was done using SPSS version 14. Results: The mean values for Dental Satisfaction Index (DSI), Pain management, Quality of care, Access, Availability and Cost were significantly lower in Rural patients compared to Urban patients 27.57 ± 2.50 vs 37.19 ± 6.06 (P < 0.05), 3.06 ± 0.26 vs 5.81 ± 0.84 (p < 0.05), 9.61 ± 1.17 vs 14.2 ± 0.88 (p < 0.05), 4.63 ± 0.69 vs 11.4 ± 0.64 (p < O.Ol), 3.2 ± 0.51 vs 12.5 ± 0.49 (p < .05), 3.07 ± 0.41 vs 9.67 ± 0.89 (p < 0.01) respectively. Conclusion: Patient satisfaction is a critically important factor in patient care delivery. Cost continues to be a factor interfering with patient satisfaction in dentistry.

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