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Year : 2011  |  Volume : 9  |  Issue : 18  |  Page : 374-379

Patient satisfaction with community and salaried dental services provided at the tower hamlets primary health care trust, London

1 Reader, Sree Sai Dental College, Srikakulam, Andhra Pradesh, India
2 Ph.D, Dental Dept., St Leonards Primary Care Centre, London, United Kingdom
3 Reader, Dept. of Public Health Dentistry, Panineeya Institute of Dental Sciences, Dilsukhnagar, Hyderabad, India

Correspondence Address:
DVR Raju
Reader, Sree Sai Dental College, Srikakulam, Andhra Pradesh
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Source of Support: None, Conflict of Interest: None

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Objective: To determine the views, experiences and level of satisfaction with services provided by the Community and Salaried Dental Services of Tower Hamlets Primary Health Care Trust, London. Materials & Methods: A questionnaire survey was carried out to assess the patient satisfaction. The first part covered access and availability of care, and was further subdivided into four sub-groups with ten questions each. The second part dealt with aspects of care and had three sub-groups. The third section was about the overall satisfaction. The final section covered questions about demography, age, gender & ethnic group. Data was analyzed using SPSS software. Results: A total of 241 respondents participated in the study. Mean age of the study population was 36.61 years. 211 (87.5%) respondents found it to be easy to contact the dental surgery by telephone. Forty five respondents (18.6%) felt that it was difficult to get an appointment with the dentist of their choice. 198 (82.1%) respondents felt that receptionist explained things clearly to them. The principal reason for attending the clinic is 'attended clinic in the past', the convenient location i.e. 'nearest dental clinic' and thirdly referred by a 'health care professional'. 213 (88.3%) respondents felt that the dentist is sensitive to their needs. 218 (90.4%) felt that all the options were explained when decisions were made about their treatment. 231 (95.8%) respondents felt their dentist was skilled enough with their dental problems. 226 (93.7%) respondents indicated that they would use the dental clinic again, Conclusion: Though, the study has an overall satisfaction result, there were some comments by the patients, which might help to improve the existing system, and base the future policy decisions of the trust.

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